6. I do not want to pay via credit card. Are there other options available?
This is decided on a club by club basis. If your organization accepts payment by check, you will see that option on the checkout screen. If you do not see this option on the checkout screen, this means that your organization does not accept check payments. You will need to contact your organization directly to request a different method of payment.
7. Tryout Acceptance - How can I accept the results of my child's tryout?
Once you receive the tryout acceptance email, you will need to go to your club’s registration website.
- Click on the login button in the upper left corner of the screen and enter your username and password. (If you have multiple accounts, you will need to make sure you are logging in using the same username and password that you used to register your child. You will not be able to complete registration if you log into the wrong account.)
- Click on the red “tryout acceptance” button next to the participant’s name.
- Follow all steps through to the checkout screen.
- Select your desired method of payment. (If you are paying by credit card, make sure that all information on the checkout screen matches your card’s billing information.)
- Click “Submit” to process the registration.
- You will receive an order confirmation email once the registration has been submitted.
8. I'm having trouble with registration (I get an error message or my system says I do not have access to view a page). What should I do?
If you get a message that says you are not logged in, chances are you need to clear out the cache on your internet browser. This can be done by holding down the CTRL button and hitting F5. Once the system has completed this, you can log out of the website and then log back in. If you were in the middle of a registration, you will be able to get the registration in your shopping cart and pick up where you left off.
9. How can I get a refund?
Refunds will need to be provided by the organization with which you registered. To request a cancellation or refund, please contact your club’s administration directly. Credit card information is not stored by Blue Sombrero, so all refunds will be provided by check. Refund policies differ for each organization, so please check with your administrator for refund policy details.
10. My child plays with an older age groups and the system will not allow me to sign for the older division. How do I sign my child up for the older group?
Most clubs only allow players to sign up for a specific age group. If your child plays in an older group and that option is not available during registration, you will need to contact your club administrator so that the child can be placed in the older age group.
11. How do I log into my account?
- Go to your organization’s website (www.bluesombrero.com/ “club name”).
- Click on the “Login” button that is located in the upper left corner of the screen.
- Enter your username and password and click on “Login.”
12. Tryout Acceptance - Why does my order show a $0.00 balance, when I am sure that I owe money?
Some clubs do not charge a tryout fee, so your account will show a $0.00 balance if you have just signed up to tryout. Once the tryout acceptance emails have been sent out, you will be able to go back to your account and pay the full amount for the season. If you need to check on whether or not your child has made a team, you will need to contact your organization directly.
13. I only want to pay the deposit right now. How do I do that?
You will first need to make sure that the deposit option is offered by your organization. If so, you can proceed with registration and on the check-out screen, locate the “Pay Deposit Only” option and place a check-mark in the box. This will allow you to only pay the deposit amount with your credit card.
14. Is my order complete?
You can make sure that your order is complete by logging into your account and checking your order history.
You will be able to view all completed orders on your account screen. If you are missing an order, it means your registration is not complete. On the right side of your account screen, you will see a shopping cart area. If you can see order details in this area, it means your order is not complete.
15. How do I create a new account?
- Go to your organization’s website (www.bluesombrero.com/ “club name”).
- Click on the “Register” button that is located in the upper left corner of the screen.
- Fill in all required fields and enter a username and password. The Primary Contact information is where most of the correspondance from the club will be, so it should be the parent/guardian's information. Your username must be entirely unique, so keep trying different letter/number combinations if your first one is not allowed.
- You will receive an email notification with your username and password once your account has successfully been created.
- Remember that you will only need to use this one account for any future registrations or for the registrations of more than one child.
16. During registration, the system is telling me all fields marked with an * are required. But I have filled out every field! Why won’t it let me get to the next page?
Chances are, the required field question is similar to the one listed below. Please click inside the box containing the answer you would like to select in order to highlight that field.
17. How can I sign up to volunteer?
- You can sign up to volunteer while you are registering your child.
- During the registration process, select the appropriate program and role that you would like to sign up for and enter all required information.
- If you did not sign up to volunteer while registering your child, you can sign up at a later date.
- Log in to your account and click on “Sign Up for New Volunteer Role” (located under the participant information section).
- Select the program and role that you wish to sign up for and enter all required information.
18. How can I edit any of my account or participant information?
- You will need to go to your organization’s website and click on the “Login” button in the upper left corner of the screen.
- Click on the “Edit” option next to the account information area or next to the name of the participant whose information you want to edit.
- Edit any desired information and click “Update” at the bottom of the screen to save changes.
19. How can I finish the order I see sitting in my shopping cart?
- Log into your account.
- If there is an incomplete registration in your account, you will see the details of the order in the shopping cart section on your account screen.
- Click on the “Go to Shopping Cart” button and pick up right where left off.
- Follow the steps through to the checkout screen and make sure you click on the “Submit” button to complete the registration.
- You will be able to tell that the order is complete because you will see an order confirmation screen with all of the details of the completed registration.
20. What do I do if I have forgotten my username and/or password?
- Go to your organization’s website (www.bluesombrero.com/ “club name”).
- Click on the “Login” button that is located in the upper left corner of the screen.
- Click on the “Forgot your Username/Password?” button, enter your email address, and then click on “Email Reminder.”
- Your username and password will be sent to the email address associated with your account.
- If you do not receive your email reminder, make sure to check your spam/junk email folder.
21. What kind of computer equipment do I need to have in order to submit a registration online?
Blue Sombrero Supports ALL major browsers including, Internet Explorer, Firefox, Safari and Chrome.
22. How can I view the privacy policy for this website?
You can view the privacy policy by scrolling to the very bottom of any page on the site. There you will find a link called, “Privacy Statement.” Click on this link to view the privacy policy for your club’s website.