Q1. How can I view my child's roster and schedule?
Answer:
- Log into the account in which your child is registered.
- Find the participant and click on the “View Roster and Schedule” link.
- The roster will be displayed if the club administrators have chosen to make it public. If you get a message that the roster has not been posted, you will need to contact your administrator for team information.

Q2. The site says there are no available programs for my child - what do I do now?
Answer: This means that registration has closed or that your son/daughter is not eligible to participate based on birth date or gender requirements set by the organization. You will need to contact the organization directly to find out if registration is still available for your child.
Note: Sometimes this will happen if the child's birth date is set incorrectly. You can check this by going to your account screen by clicking on "My Account" and then clicking on "Edit" next to your child's name. (See "How can I edit any of my account or participant information?")
Q3. How do I create a new account?
Answer:
· Go to your organization’s website (www.bluesombrero.com/ “club name”).
· Click on the “Register” button that is located in the upper left corner of the screen.
· Fill in all required fields and enter a username and password. The Primary Contact information is where most of the correspondance from the club will be, so it should be the parent/guardian's information. Your username must be entirely unique, so keep trying different letter/number combinations if your first one is not allowed.
· You will receive an email notification with your username and password once your account has successfully been created.
- Remember that you will only need to use this one account for any future registrations or for the registrations of more than one child.

Q4. Tryout Acceptance - How will I find out if my child made a team?
Answer: You will receive a “tryout acceptance” email from your organization. This email will contain steps to accept your position on a team and pay for the season.
Note: If you know that your child has made a specific team, and you have not received the tryout acceptance email, there are a couple options:
- Check your spam/junk mail folder for the email
- Check your account to make sure you signed up for tryouts via your website
- Call your club and check to see if they have assigned players to teams via the website
Q5. Tryout Acceptance - How can I accept the results of my child's tryout?
Answer:
- Once you receive the tryout acceptance email, you will need to go to your club’s registration website.
- Click on the login button in the upper left corner of the screen and enter your username and password. (If you have multiple accounts, you will need to make sure you are logging in using the same username and password that you used to register your child. You will not be able to complete registration if you log into the wrong account.)
- Click on the red “tryout acceptance” button next to the participant’s name.
- Follow all steps through to the checkout screen.

- Select your desired method of payment. (If you are paying by credit card, make sure that all information on the checkout screen matches your card’s billing information.)
- Click “Submit” to process the registration.
- You will receive an order confirmation email once the registration has been submitted.
Q6. I already have an account - how do I register my son/daughter for the upcoming season?
Answer:
You only need to make one account in your website, and you can continue to use that account for both future registrations and for more children!
· Go to your organization’s website (www.bluesombrero.com/ “club name”).
· Click on the “Login” button that is located in the upper left corner of the screen.
· Enter your username and password and click on “Login.”
· Once you have logged into your account, click on the “Register Now” button in the upper left corner of the screen.

· This will bring up a list of all available programs for each participant in your account. Place a check mark in the box next to the program you wish to select and click next to proceed with registration.
· Fill in all required fields and select your desired method of payment once you reach the checkout screen.
· If you are paying by credit card, make sure that all information on the checkout screen matches your card’s billing information.
· Click “Submit” to process the registration.
· You will receive an order confirmation email once the registration has been submitted.
Q8. I still owe money for my child's registration. How can I make a payment?
Answer:
· To make a payment to an open balance, you will need to first log into the account in which your child was registered.
· Go to your organization’s website and log into your account. (See "How do I log into my account?")
· Once you have accessed your account, scroll to the bottom of the screen where the order history is located.
· Find the order that you would like to apply payment to and click on the “Make Payment” link.

· When you get to the payment screen, make sure your information matches the information on your credit card statement and enter the dollar amount that you would like to pay.

· Submit your payment.
· A payment confirmation email will be sent to the email address entered in your registration account.
Q9. Is my order complete?
Answer: You can make sure that your order is complete by logging into your account and checking your order history.

You will be able to view all completed orders on your account screen.
If you are missing an order, it means your registration is not complete. On the right side of your account screen, you will see a shopping cart area. If you can see order details in this area, it means your order is not complete.
Q12. I do not want to pay via credit card. Are there other options available?
Answer: This is decided on a club by club basis. If your organization accepts payment by check, you will see that option on the checkout screen. If you do not see this option on the checkout screen, this means that your organization does not accept check payments. You will need to contact your organization directly to request a different method of payment.
Q13. How can I get a refund?
Answer: Refunds will need to be provided by the organization with which you registered. To request a cancellation or refund, please contact your club’s administration directly. Credit card information is not stored by Blue Sombrero, so all refunds will be provided by check. Refund policies differ for each organization, so please check with your administrator for refund policy details.
Q14. What do I do if I have forgotten my username and/or password?
Answer:
· Go to your organization’s website (www.bluesombrero.com/ “club name”).
· Click on the “Login” button that is located in the upper left corner of the screen.
· Click on the “Forgot your Username/Password?” button, enter your email address, and then click on “Email Reminder.”

· Your username and password will be sent to the email address associated with your account.

· If you do not receive your email reminder, make sure to check your spam/junk email folder.
Q15. I'm having trouble with registration (I get an error message or my system says I do not have access to view a page). What should I do?
Answer:
- If you get a message that says you are not logged in, chances are you need to clear out the cache on your internet browser. This can be done by going to the “Tools” menu option and then clicking on “Delete Browsing History.” Once the system has completed this, you can log out of the website and then log back in. If you were in the middle of a registration, you will be able to get the registration in your shopping cart and pick up where you left off.
- If you get an error message, you just need to log out and log back in to your account. You will then be able to go to your shopping cart and resume registering. (When you hit "Next," your information is saved, so you will not have to re-do everything).
Q16. How can I edit any of my account or participant information?
Answer:
· You will need to go to your organization’s website and click on the “Login” button in the upper left corner of the screen.
· Once you have entered your username and password and logged into your account, click on the “Edit” option next to the account information area or next to the name of the participant whose information you want to edit.
· Edit any desired information and click “Update” at the bottom of the screen to save changes.

Q17. How can I sign up to volunteer?
Answer:
· You can sign up to volunteer while you are registering your child.
· During the registration process, select the appropriate program and role that you would like to sign up for and enter all required information.

· If you did not sign up to volunteer while registering your child, you can sign up at a later date.
· Log in to your account and click on “Sign Up for New Volunteer Role” (located under the participant information section).

· Select the program and role that you wish to sign up for and enter all required information.
Q18. I only want to pay the deposit right now. How do I do that?
Answer: You will first need to make sure that the deposit option is offered by your organization. If so, you can proceed with registration and on the check-out screen, locate the “Pay Deposit Only” option and place a check-mark in the box. This will allow you to only pay the deposit amount with your credit card.
Q20. How can I finish the order I see sitting in my shopping cart?
Answer:
- Log into your online registration account.
- If there is an incomplete registration in your account, you will see the details of the order in the shopping cart section on your account screen.
- Click on the “Go to Shopping Cart” button and pick up right where left off.
- Follow the steps through to the checkout screen and make sure you click on the “Submit” button to complete the registration.
- You will be able to tell that the order is complete because you will see an order confirmation screen with all of the details of the completed registration.
Q21. How can I view the privacy policy for this website?
Answer: You can view the privacy policy by scrolling to the very bottom of any page on the site. There you will find a link called, “Privacy Statement.” Click on this link to view the privacy policy for your club’s website.
